What type of payments do you accept at Titan Icons?
Our secure shopping cart system allows you to make a purchase using any major credit card such as Visa, MasterCard, American Express, and Discover. We also accept PayPal payments. Unfortunately at this time, we do not accept checks or money orders.
May I return or exchange a product?
Due to the fact that all of our products are non tangible digital files, we do not offer refunds or exchanges after the files are delivered. Because we do not offer refunds or exchanges, all of our products can be previewed on the individual product page in high resolution format to better assist you in making a final purchase decision. Please see our refund policy in the customer service section of our website for further information.
Is it safe to use my credit card to make a purchase through your shopping cart?
Our shopping cart system is protected with cutting edge encryption technology called Secure Sockets Layer or SSL, guarantying your transaction will be safe and secure. The SSL technology scrambles data using a public-key cryptography, which keeps any third party from being able to read or access your confidential information. The SSL protecting our shopping cart system uses 128-bit encryption technology, the most powerful encryption strength available.
If I purchase a large volume of products, am I eligible for a wholesale discount?
We do not offer wholesale discounts on large or multiple product purchases. Our product prices are currently among the most economic in our industry , ensuring you’ll get the most for your money, whether purchasing a large or small volume of products.
Once I make a purchase, how long will it take to receive my order?
Order processing and delivery time is usually 2 – 8 hours. Orders are not processed immediately due to rigorous manual antifraud checks performed by our billing department. Items purchased during non business hours or holidays will be delivered the next business day.
Does Titan Icons offer free or trial based products for compatibility testing?
We do offer free products for personal use. Free products will allow you to do compatibility testing, as well as verify the quality of our graphics without the external watermarking. Free products are offered throughout our website, or in the free icons category. If you are having trouble locating the free products selection, please contact a customer service representative for further assistance.
Is it possible to have my order shipped to me by postal mail on a cd or diskette?
We do not offer postal delivery services of files on cds or diskettes. Because of this policy, we highly recommend that you backup your files immediately after purchase. If at any time you lose a file for any reason, please contact our customer service department for a replacement copy, be sure and provide your purchase invoice number for verification.
Will I ever have to pay licensing renewal fees while using a Titan Icons product?
All of our products are royalty free, meaning you will never have to worry about renewing your product license. Non exclusive product licenses are valid for the life of the purchaser after the initial purchase.
Does Titan Icons offer special membership services where I can download unlimited items during a set period of time?
We do not offer membership services or bulk accessing rights. We will however offer sales and special purchase promotions related to individual product purchases. In addition to our regular website offers, our email subscribers will also be sent special exclusive sale promotions that will not be offered on the website.