Due to the fact that all of our products are non tangible digital files, we do not offer refunds or exchanges after the files are delivered. Because we do not offer refunds or exchanges, all of our products can be previewed on the individual product page in high resolution format to better assist you in making a final purchase decision. It is your responsibilty to understand this policy before conducting a purchase transaction.
Please be aware that files are delivered in the formats stated on the individual product page. Is it your reponsibility to make sure you have the adequate computer or software requirements necessary to open or view these files. If you are unsure about the file types or compatibilty, please contact our customer service department before making a purchase, as we will not be able to issue you a refund once the file delivered.
We do offer refunds or exchanges in the following situations. If the product was listed improperly, or otherwise misrepresented. If the original product contains a design flaw that has gone unnoticed by our design team. If the product issued to you is not as described. In the event a file is corrupted, or otherwise unusable, we would be more then happy to issue you a replacement file.
Titan Icons also offers a free product selection that allows you to download and test some of our product types for compatibilty before making a purchase. If you are unable to find our free products section, or if you have any other questions regarding our refund policy, please contact our customer service service department.